THE RENTAL GUY · HELP CENTRE
Equipment rental FAQs
Booking essentials
How do I book equipment online?
Choose your first and last usage dates, select equipment and quantities, then choose self-pickup or delivery and collection at checkout. Review the rental, delivery and SST total, and pay online to confirm your booking.
Where and when do I collect and return?
Collect at 11, Jalan 9/42, Taman Sejahtera, 51200 Kuala Lumpur (Segambut), one day before your first usage day between 2pm and 5pm. Return one day after your last usage day between 9am and 12 noon. Both handling days are free.
How are rental prices calculated?
The first usage day is charged at the normal daily rate. Each additional usage day costs 50% of that rate. Reference prices are before applicable tax; checkout shows the final total including tax. Collection and return handling days are free.
Is a rental deposit required?
No rental deposit is required. Full payment is required before collection or delivery.
Can I book delivery online?
Yes. Choose delivery and return collection by Lalamove at checkout. Enter a complete address and postcode in Kuala Lumpur, Selangor, Putrajaya or Cyberjaya. The fee and SST are calculated before payment. Setup and teardown are not included. The equipment is easy to set up. Contact our team if you need guidance.
Can I cancel or change a confirmed booking?
Confirmed bookings cannot be cancelled. Changes are subject to equipment availability. Contact our team with your booking details before making changes.
From your first booking to the final return. Find the details you need for a smooth event or outdoor adventure.
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Booking & availability
Start here for dates, quantities and online bookings.
How do I book equipment online?
Open the online catalogue, choose your first and last usage dates, and select your equipment and quantities. Choose self-pickup or Lalamove delivery and return collection, review the total including SST, and pay online to confirm your booking.
Which dates should I select?
Enter the first and last days you will actually use the equipment. The booking section calculates collection and return for you. For a one-day event, select the same date in both fields.
How early should I book?
Book as soon as your plans are ready. Equipment is available on a first-come, first-served basis, so your preferred items and quantities may be unavailable if you leave it too late.
Can I make a last-minute booking?
Online booking requires more than one hour before the previous day’s 2pm collection start. For earlier or urgent rentals, WhatsApp our team to confirm availability and arrangements before paying.
How do I check whether enough items are available?
Choose your usage dates on the relevant rental page, then check the available quantities for each item. If you cannot find enough stock for your event, contact us before completing your booking.
What if I am not sure which equipment to rent?
Tell us your event or trip dates, location, guest or group size, and what you want to do. For technical equipment, include your device connections and venue conditions so we can help you choose.
Prices & payment
Understand your rental total before you book.
How are one-day and multi-day rentals calculated?
The first usage day is charged at the normal daily rate. Each additional usage day costs 50% of that rate. For example, an item with a RM100 daily rate costs RM200 for three usage days, before applicable tax: RM100 + RM50 + RM50. Check your selected dates at checkout for the final total.
Do I pay for the collection and return days?
There is no extra rental charge when you collect one day before your first usage day, between 2pm and 5pm, and return one day after your last usage day, between 9am and noon. Extra usage days are charged separately.
Is a rental deposit required, and when do I pay?
No rental deposit is required. Full payment is required before collection or delivery. Review your equipment, quantities, usage dates and total before completing your booking.
Which payment methods do you accept?
Pay securely online using the payment methods shown at checkout. Full payment is required to confirm your booking.
Do the displayed prices include tax?
The reference rates on the rental pages are before applicable tax. Your final total, including applicable tax, is shown at checkout. Lalamove delivery and return collection cost RM300 per order for full-size canopies, event tables, event chairs and their packages, or RM120 for all other equipment, including camping tables and chairs. SST is added on top. Mixed orders pay the higher fee once. Setup is not included; the equipment is easy to set up.
Where can I find your price list?
Browse the rental category pages or open the 2026 price list (PDF). The reference price list is valid until 31 December 2026. Select your usage dates and choose self-pickup or delivery and collection at checkout to see your complete total, including SST.
Collection & returns
Plan your visit to our Segambut collection point.
Where do I collect and return my rental?
Our collection point is at 11, Jalan 9/42, Taman Sejahtera, 51200 Kuala Lumpur (Segambut). Use the warehouse directions on our homepage, or contact us if you need help finding the location.
When can I collect my equipment?
For standard online bookings, collect one day before your first usage day, between 2pm and 5pm. Collection within this window carries no extra rental charge. Check the schedule calculated for your booking. All times are Malaysia time.
When should I return my equipment?
Return one day after your last usage day, between 9am and 12 noon. Return within this window carries no extra rental charge. Check your booking schedule, especially for a rental covering several usage days.
How does collection work for a Saturday event?
For a one-day Saturday event, select Saturday as both the first and last usage day. Collect on Friday between 2pm and 5pm, use the equipment on Saturday, and return on Sunday between 9am and noon. You pay for one usage day.
Can I collect earlier or return outside the stated times?
Contact our team before booking if you need a different arrangement. Ask us to confirm availability, timing and any charges. Do not assume that an earlier collection or later return has been arranged.
How do I know whether the equipment will fit in my vehicle?
Check the product dimensions and quantities before planning your trip. If you are unsure about packed size, loading or transport for larger items, ask our team before collection. You can choose Lalamove delivery and return collection at checkout for an address within our delivery areas.
Delivery & collection
For rentals that need to come to you.
Which areas do you deliver to?
Delivery and return collection are available only in Kuala Lumpur, Selangor, Putrajaya and Cyberjaya. Addresses outside these areas cannot proceed with delivery; choose self-pickup in Segambut instead.
Can I book delivery through the online checkout?
Yes. Choose Delivery & collection by Lalamove at online checkout and enter your complete delivery address and postcode. Your delivery fee and SST are calculated before payment. You can also choose free self-pickup in Segambut.
Are setup and teardown included?
Setup and teardown are not included. The equipment is easy to set up. Contact our team if you need guidance.
How much do delivery and collection cost?
RM300 per order: full-size canopies, event tables, event chairs and their packages.
RM120 per order: all other equipment, including camping tables and chairs.
Both fees include delivery and return collection by Lalamove. SST is added on top. For mixed orders, pay the higher fee once. For example, a projector with plastic event chairs costs RM300 for delivery and collection, plus SST. Setup is not included.
What address details do I need for delivery?
Enter the street address, building or unit number, city, state and five-digit postcode at checkout. The address must be in Kuala Lumpur, Selangor, Putrajaya or Cyberjaya. If your venue has stairs, lift or loading restrictions, contact our team for help before paying.
Can I request a particular delivery or collection time?
Your booking shows delivery the day before your first usage day and return collection the day after your last usage day. If your venue has a fixed deadline or access restrictions, contact our team for help before paying. A particular time is only confirmed when agreed with our team.
Event equipment
Tables, canopies, AV, catering, cooling and queue stands.
What equipment can I rent for an event?
We offer canopies, tables and chairs, projectors, TVs and sound equipment, catering equipment, and fans, air coolers and queue stands. We supply equipment for weddings, corporate events, parties, festivals, pop-up stores and school functions.
Can I book a canopy online?
Yes. Open the online catalogue, select your usage dates, canopy sizes, quantities and any tables or chairs, then choose self-pickup or delivery and collection at checkout. Setup is not included; the equipment is easy to set up.
Which tables and chairs are available?
The catalogue includes 10-seater round tables, banquet tables, buffet tables, cocktail tables, plastic chairs with covers, banquet chairs with covers, and white Chiavari chairs. Check the furniture page for options and availability. Confirm any preferred cover colours before booking.
Which projector should I choose?
Choose the HD projector for a dark room and a 50–100 inch projection size. The 4K projector offers a 50–200 inch projection size and suits brighter indoor rooms. Tell us your room conditions, audience size and intended use if you need help choosing. Compare the options.
Is a projector screen included with the projector?
The 100-inch tripod projector screen is a separate rental item. Add it to your booking if your venue needs a projection surface. A suitable plain white wall can be used with the HD projector.
Do projector rentals include an HDMI cable?
Yes, both the HD and 4K projectors include an HDMI cable. If your laptop or other device has no HDMI output, you will need a compatible adapter. Confirm connection requirements before collection.
Do TV rentals include a stand?
Yes. Both the 43-inch and 60-inch 4K TV rentals include a stand. Choose the display size that suits your venue and viewing distance, and check connections before booking.
Will one speaker and microphone set suit my venue?
The speaker and microphone set is recommended for a space of around 500 sqft. Share your venue size, audience and sound requirements with our team before booking, particularly for a larger venue or a more complex setup.
What catering equipment is available?
You can rent cutlery, glasses, plates, bowls, buffet warmers, soup warmers, serving utensils, drink containers, serving domes and dessert displays. Check the catering equipment page for sizes, quantities and availability.
Does catering equipment rental include food or drinks?
This rental category covers equipment. If you need food, drinks, consumables or another service, contact our team to confirm what can be arranged before booking. Check exactly what is included in your order.
How do I choose between an industrial fan and an air cooler?
Tell us the venue size, whether it is indoors or outdoors, the available power supply and where the equipment will be positioned. Ask our team to confirm suitability before booking. View fans and air coolers.
Is a queue stand rental charged per pole or per pair?
Queue stand rental is counted per pole. The product image shows two connected poles. Choose the number of poles needed for your layout, and confirm the arrangement with our team if you are unsure.
Camping, hiking & stargazing
A few details to check before your next outdoor trip.
Do you offer camping bundles or individual items?
Both. Rent individual tents, beds, tables, chairs, lighting and other accessories, or choose a bundle for two or four people. The two-person bundle includes a single room tent, two beds, one table, two chairs, two lamps and a trolley. The four-person bundle has a double room tent, four beds, one table, four chairs, four lamps and a trolley. Compare camping bundles.
Does a camping bundle include cooking equipment and stove fuel?
Cooking equipment is rented separately from the camping bundles. The portable stove does not include fuel, so arrange the correct fuel separately. Check the cookware and any other accessories you need before booking.
Can I power my devices with the portable power station?
Ask our team to confirm capacity, output connections and suitability for your devices before booking. Also check the power requirements of mini projectors, lighting and other camping accessories, and confirm the run time of rechargeable equipment for your trip.
What hiking and stargazing equipment is available?
You can rent trekking poles, a rechargeable headlamp, a hiking backpack, binoculars, a backpack rain cover, a dry bag, and a telescope with tripod. Pair and backpack-with-cover options are also listed. Browse hiking and stargazing rentals.
Is the telescope suitable for a beginner?
The telescope is intended for introductory night-time viewing. Ask our team about the model, setup and supplied accessories before your trip. Choose a clear, dark location and allow time to learn the setup; viewing conditions affect what you can see.
Is there a cleaning fee for camping or hiking rentals?
No cleaning fee is charged for camping and hiking rentals. Ask our team about equipment care and return preparation for the items you choose. Contact us promptly if anything is damaged or missing.
Changes & rental support
What to do when your plans or circumstances change.
Can I cancel a confirmed booking?
Confirmed bookings cannot be cancelled. Check your equipment, quantities, usage dates and collection schedule carefully before completing your booking. If you have a question about your booking, contact our team with your booking details.
Can I change items, quantities or dates after confirmation?
Changes are subject to equipment availability. Contact us with your booking details and the changes you need, and wait for confirmation before relying on a revised order or schedule.
What if I want to keep the equipment for extra days?
Contact us before your agreed return time to request an extension. We will need to check availability and confirm any additional charges. An extension is not automatic, as the equipment may be needed for another booking.
What should I do if I am running late for collection or return?
Contact our team as soon as possible with your booking details and expected arrival time. Ask us to confirm the next steps and any applicable charges rather than assuming the original arrangement can be extended.
What if an item is damaged, missing or not working as expected?
Stop using an item if it appears unsafe and contact our team promptly. Share your booking details, a description of the issue and photos where useful. We will advise on the next steps and confirm any applicable terms; do not attempt repairs without checking with us.
How do I get help before or during my rental?
WhatsApp 011-5766 5390, call 011-5766 5390, or email [email protected]. Include your booking details, usage dates and the equipment involved so we can help with your enquiry.
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